Support — Backlog Ranking for Jira Automation
How to get help
Email [email protected]. Please include the rule name, the time of the run and the message from the rule's audit log. Do not send confidential data or screenshots that show personal data.
Support hours
Sunday to Thursday, 9:00–17:00 Israel time (UTC+2, UTC+3 in summer), except Israeli public holidays.
Response times
| Request | First response |
|---|---|
| Critical: the actions fail on every run on your site, or a suspected security issue | Within 4 support hours |
| Everything else: questions, errors in single runs, feature requests | Within 1 business day |
We keep you updated until the problem is solved. Fixes ship as new app versions. Updates without new permissions reach your site automatically; an update that needs new permissions waits until your site admin approves it.
What support covers
Installing and setting up the app's actions, explaining audit log messages, and fixing defects in the app. Designing your automation rules beyond these actions, configuring Jira and custom development are not covered.
Security issues
Email [email protected] with "Security" in the subject line. We treat these reports as critical.
Documentation and privacy
Support is provided in English.